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Meet Our Team

Dr. Jacqueline Richmond - General and cosmetic dentist  at Family Dentistry at City Park

We strive to make our office a warm and inviting environment.  From the moment you walk through our doors, you'll experience the warmth and sincerity that sets us apart.  At our practice, professionalism goes hand in hand with authenticity, integrity, and compassion. Our team is not only highly skilled and proficient in their respective roles but also genuinely caring and compassionate individuals who are dedicated to your oral health and overall well-being.

Many patients have commented that they actually enjoy their appointments because of our upbeat attitude.    We invite you to come meet us!  We look forward to welcoming you to our dental family and providing you with the exceptional care you deserve. 

Torie Heiser - Office manager at Family Dentistry at City Park

Torie Heiser

Practice Manager

Torie ensures that our office runs smoothly, that proper administrative procedures are followed and that billing processes are transparent and easily understandable for our patients.  She provides clear explanations of treatment costs, estimated insurance coverage, and out-of-pocket expenses, helping patients make informed decisions about their dental care without financial surprises.

Torie also works with patients to explore payment options, such as third party financing, that can make dental care more accessible and affordable.

Fun fact:  Torie starts her day listening to worship music.

Torie Heiser

Rosie is the first friendly face you'll see when you step into our office. With her upbeat personality and warm demeanor, Rosie creates a welcoming atmosphere where patients feel valued and appreciated. Whether it's scheduling appointments, assisting with insurance, or answering patient questions, Rosie approaches her role with professionalism, charisma, and a genuine desire to make every patient feel like family.

Fun fact: Rosie loves music festivals.

Rosie Aquino - Patient Coordinator and Insurance Specialist  at Family Dentistry at City Park

Rosie Aquino

Patient Coordinator and

Insurance Specialist

Sarah WIllhie - Clinic Managet  at Family Dentistry at City Park

Sarah Willhide

Clinic Manager and Lead Dental Assistant

With years of experience in the dental field, Sarah possesses a wealth of knowledge and expertise that sets her apart.  She possesses exceptional clinical skills that ensure the highest quality of care for our patients. She is proficient in a wide range of dental procedures and techniques, providing expert assistance to our dentists and ensuring that every patient receives top-notch treatment.

Sarah really loves our patients. She goes above and beyond to ensure that every patient feels comfortable and at ease during their visit. Whether it's offering a warm smile, providing a reassuring hand on the shoulder, or explaining procedures in a clear and friendly manner, Sarah prioritizes patient comfort above all else.

She also has a great sense of humor! 

Fun fact:  Sarah loves Mac Miller and misses him every day.

Sarah
Rachel

Rachel is a skilled hygiene professional who plays a crucial role in preventing and treating gum disease, tooth decay, and other oral health issues.  She performs a range of services to ensure your smile stays healthy and vibrant. These services may include thorough cleanings to remove plaque and tartar buildup, periodontal (gum) disease assessment and treatment, and fluoride treatments to strengthen your enamel and prevent cavities.

Rachel will also work with you to develop a personalized home care routine tailored to your needs and concerns.  

In addition to her exceptional clinical skills, Rachel is also known for her compassionate care and dedication to patient comfort. She will take the time to listen to your concerns, answer your questions, and ensure you feel relaxed and at ease during your visit.

Fun fact:  Rachel has two hairless cats named Bruce and Wanda.

Rachel Schick - Registered Dental Hygienist  at Family Dentistry at City Park

Rachel Schick

Registered Dental Hygienist

Fatima Ortiz - Dental Assistant  at Family Dentistry at City Park

Fatima Ortiz

Dental Assistant

Fatima is dedicated to ensuring the comfort and well-being of our patients. She has a compassionate bedside manner and is adept at reassuring anxious patients, addressing their concerns, and providing compassionate care throughout their visit.

Fatima approaches her role with empathy and a sincere desire to make a positive difference in the lives of our patients.  She goes above and beyond to ensure that every patient feels comfortable, valued, and well-cared for during their visit. 

Fun fact: Fatima likes Anime.

Fatima prepares an exam room.

You'll probably never meet Bobbi, our Chief Financial Officer, but she plays a crucial role in our practice.  She is instrumental in helping to keep dental care affordable for our patients. She is also always exploring options to benefit our patients, such as third party financing for those who may face financial constraints that make it difficult to afford treatment and in-house membership plans for those who don't have dental insurance. 

 

Fun fact:  Bobbi is also an artist and Dr. Richmond's mother.

Bobbi Dubins - Chief Financial Officer  at Family Dentistry at City Park

Bobbi Dubins

Chief Financial Officer

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